How should I clean my Hip Cub diaper bag?
We recommend spot cleaning the cotton canvas exterior with a damp cloth. The interior polyester lining is super easy to wipe clean. For more ‘intense’ spills and stains we would recommend washing by hand in cold water.
What is the difference between the various Hip Cub diaper bag styles?
We currently have a collection of three diaper bag styles – all of which are also stylish enough for non-diaper related occasions :) The Weekender Tote has a total of 9 compartments, of which the main, back and side pockets have zipper secure closures. Ideal to keep your baby gear in place and be super organized! We also have a Medium Tote(a.k.a. Original Tote), which is slightly smaller as its name suggests. It has a total of 7 pockets. The main compartment and side pockets can be closed with zippers. The Messengerstyle bag comes with a slightly longer shoulder strap and has a total of 8 internal and external compartments. Though our bags are super spacious, we made sure they’re from lightweight materials and never ‘bulky’.
Can I convert my Hip Cub diaper bag to a backpack?
We currently have a range of diaper bags that can not be worn as a backpack. All three bags come with handles and an adjustable stroller strap, so they can be carried in your hands, hung from your shoulder or worn cross-body.
How do you attach the stroller straps?
There are two types of stroller handles, and the stroller straps that come free with any Hip Cub diaper bag can be used on either style.
It’s easiest to clip the stroller straps to the D-rings on the diaper bag, where the bag and shoulder strap are connected.
How do I find the size of a particular bag?
The dimensions are included in the description of every product.
How can I sign up for your Hip Cub newsletter?
Super easy! Just go to the bottom of any page and fill out your email address in the designated area.
SHIPMENT & RETURN POLICY
How do I cancel my order?
Our goal is to provide you with exceptional customer service. To ensure timely delivery, we start processing orders immediately after an order has been placed. You may make changes to your order during the checkout process; however, once your order has been placed, it cannot be modified. Please contact us at email@example.com if you have any questions.
Do you have a warranty on your products?
Yes! We’re so proud of our products, we offer an amazing 90-day 100% satisfaction guarantee. Check out our warranty and returns page and read it all there! Click HERE for quick access.
How do I track my order?
Delivery of the orders are fulfilled by Amazon. You can track your order through their website. More information about shipping can be found on our Shipping Information page .
If your question isn’t answered here, or if you would like more information, please send us an email at firstname.lastname@example.org. We’re always happy to help!